Online interactions with your customers are becoming increasingly popular, and many big-name brands, restaurants, and businesses out there have taken to social media. However, your online presence shouldn’t just be a digital billboard and your feeds shouldn’t be filled with constant promotion. There’s nothing worse Read More
Customer Service
4 Steps to Handling Online Customer Complaints With Poise
In the world of digital media, there’s a right way to handle customer complaints, and then there are multiple wrong ways. And the wrong ways just feel so much better in the heat of the moment, too. One of my least favorite sayings in the restaurant industry, one I have heard often going through the ranks, is that Read More
Don’t Discount Yourself Out of Business
How do brands bring in paying customers through the doors? And how do they create customer value in hopes of enticing consumers to return again and again? The biggest mistake some restaurants may make is trying to attract new customers by discounting their products. This is a mindset that will make your business Read More
