It was such an honor to chat with Donald Burns about my new book “Customer Service is the Bottom Line” and to dig deep on the importance of customer service in 2017.

During the broadcast, we had some excellent questions and it was a true pleasure to talk about how customer service directly impacts your bottom line.

I love connecting with true restaurant professionals and Donald is an exemplary example of a true professional who wants to leave an impact on the industry.

Make sure to leave a comment on the video thread letting us know your thoughts or to ask any question!

I’ll be going LIVE on Facebook with The Restaurant Coach Donald Burns¬†to discuss how Customer Service is the Bottom Line.

It’s a public event so make sure to tune in to learn about how to take your restaurant to the next level.

Make sure to click the link below to get a reminder on Facebook for when we go live!

See you there!

Date: March 15, 2017
Time: 06:00-07:00 p.m. PST
Event: Facebook Live Interview
Topic: How Customer Service is the Bottom Line
Public: Public
Registration: Click here to register.


Everyone wants to be recognized for something. The problem with seeking recognition is the equivalent of starting a business solely for the money.

One of my mentors told me that if you are the smartest person in the room… you’re in the wrong room altogether.

You see, it’s not about being the smartest in the room. It’s not about receiving the credit for positive changes in your restaurant. It should be about the team that you put together that helps you move your restaurant forward and as a leader, you should be willing to give the team the credit.

You receive recognition as the owner of the restaurant for the restaurant growth. It’s your vision that started it all but the people that you put onto your team to help you with it, they are all looking to be recognized by you.

The more you succeed, the bigger influence you have on your employees, your customers, and your community. Focus on the impact you make in the community and you will receive credit. But success isn’t about YOU – it’s about your IMPACT within your community.

One of the biggest mistakes that you can make in your life is to not do something because you’re afraid of the way you’ll look or potential rejection.

Life rewards people who decide to take action. Successful companies are created from people who were uncomfortable but decided to take action anyway because they wanted something more.

If you fall into the category of wanting more – then the best thing that you can do for yourself is to step into your fear.

No matter how you feel, you must embrace your fears and step into it to get through it.

Extraordinary things are created by ordinary people who decided to stand up and say, “there’s a better way”. They are the ones who innovate with their hunger for a better tomorrow. They are the ones who make a difference.

Today is the best time for you to make a difference and to embrace your fears – so you can make an extraordinary impact, tomorrow.


Fear should be used as fuel to move you forward, not as something to hold you back. Click To Tweet