I’ll be going LIVE on Facebook with The Restaurant Coach Donald Burns to discuss how Customer Service is the Bottom Line.

It’s a public event so make sure to tune in to learn about how to take your restaurant to the next level.

Make sure to click the link below to get a reminder on Facebook for when we go live!

See you there!

Date: March 15, 2017
Time: 06:00-07:00 p.m. PST
Event: Facebook Live Interview
Topic: How Customer Service is the Bottom Line
Public: Public
Registration: Click here to register.


Everyone wants to be recognized for something. The problem with seeking recognition is the equivalent of starting a business solely for the money.

One of my mentors told me that if you are the smartest person in the room… you’re in the wrong room altogether.

You see, it’s not about being the smartest in the room. It’s not about receiving the credit for positive changes in your restaurant. It should be about the team that you put together that helps you move your restaurant forward and as a leader, you should be willing to give the team the credit.

You receive recognition as the owner of the restaurant for the restaurant growth. It’s your vision that started it all but the people that you put onto your team to help you with it, they are all looking to be recognized by you.

The more you succeed, the bigger influence you have on your employees, your customers, and your community. Focus on the impact you make in the community and you will receive credit. But success isn’t about YOU – it’s about your IMPACT within your community.

The #1 Reason Why Restaurant’s Fail – And What To Do About It!

I think it’s time that we have an honest conversation about the state of your restaurant and the reality of the situation we’re currently looking at.

Credit: FoodableTV

If you are currently not growing, not innovating, or not focused on making your restaurant better, you’re failing. Period.

This isn’t an argument. This is fact. There is no such thing as staying at the status quo anymore. We do not have that luxury as business owners. You are either thriving or you’re dying.

Now, I know a lot of you want to argue that there are circumstances outside of your control that are causing your restaurant to fail. It’s the economy, it’s the location, the community is oversaturated with restaurants, etc. The list is endless.

But how have others thrived when the odds were all stacked against, them while others crumbled because of these circumstances?

It boils down to this one reason: You.

YOU. The owner of the restaurant. The person who started with a vision and built it from the ground up.

I’ll give you three reasons why you are the leading cause of your failing restaurant — and what you can do about it.

Click here to read the 3 reasons!

This article was originally published on FoodableTV on 2/10/17.

4 Ways To Constantly Improve Your Restaurant’s Service

How does your restaurant stand out? There are articles talking about the restaurant bubble and how it’s about to pop because there’s a surplus of restaurants. Having delicious food isn’t going to guarantee that people will keep coming back. Having terrific service isn’t going to be enough.

Credit: FoodableTV

It’s a specific combination of the food, the service, and being the restaurant in the front of everyone’s mind. But exceptional service is critical to achieving success in the restaurant space.

How can you get your restaurant and your team to be constantly striving for excellence on a daily basis?

Click here to find out how tips on how to improve your service – today!

This article was originally published on FoodableTV on 2/3/17.