The greatest technology in the world hasn’t replaced the ultimate relationship building tool between a customer and a business; the human touch. – Shep Hyken

There is a good chance that whatever it is you have to accomplish isn’t as bad as you think it’s going to be, and if you’d just do it, you could see that not only the task wasn’t as daunting as you anticipated it would be, but you could get it done in less time than you thought it would take you. – Graham Elliot

Find what’s hot. Find what’s just opened and then look for the worst review of the week. There is so much to learn from watching a restaurant getting absolutely panned and having a bad experience. Go and see it for yourself. – Gordon Ramsay