One of the greatest things about life is that everyone is living their story, whether it's the way they want it to be or not. Life continues to keep moving forward and we either choose to move forward with it or life moves forward while we try so hard to make it stand still. Why do we try to make time stop, even if for just
I think it’s time that we have an honest conversation about the state of your restaurant and the reality of the situation we’re currently looking at. If you are currently not growing, not innovating, or not focused on making your restaurant better, you’re failing. Period. This isn’t an argument. This is fact.
Growing up in the restaurant industry, I would always hear things about how service affected the whole dining experience. I was trained to always make sure that the guest was well taken care of — whether they were right or wrong. The truth is, what my definition of customer service doesn’t matter. What matters is the
What do companies like Chili’s, Chipotle, Mendocino Farms, and Starbucks all have in common? They all have a vision or a mission that is their sole focus with every decision their company has made. Chili’s – “Our passion is making people feel special.” Mendocino Farms – “We sell happy.” Chipotle – “The