It was such an honor to chat with Donald Burns about my new book “Customer Service is the Bottom Line” and to dig deep on the importance of customer service in 2017.

During the broadcast, we had some excellent questions and it was a true pleasure to talk about how customer service directly impacts your bottom line.

I love connecting with true restaurant professionals and Donald is an exemplary example of a true professional who wants to leave an impact on the industry.

Make sure to leave a comment on the video thread letting us know your thoughts or to ask any question!